Home Depot Taps Matt Carey To Oversee Customer Experience, Names New CIO

Home Depot named a new EVP of customer experience as it seeks to create a more…

Startek® Partners with AI-Powered Noise Cancellation Solutions Leader Krisp to Enhance Agent and Customer Experience

DENVER–(BUSINESS WIRE)–Startek® (NYSE: SRT), a global customer experience (CX) solutions provider, today announced that it has…

IRVINE, Calif. & SYDNEY–(BUSINESS WIRE)–Thomas Global is pleased to announce that it has secured SkyWest Airlines,…

Idea in Brief The Reality A personalized customer experience has become the basis for competitive advantage.…

Working From Home AdobeStock_353442447 The global pandemic tested the resilience of businesses, affecting everything from how…